New West College’s Student Complaint Procedures:

Students must submit a formal complaint to the College in writing, within 14 days of the event that led to the complaint. Anonymous complaints are not valid.
College will contact the student within 14 days to acknowledge their complaint and set up a meeting.
The meeting will include a representative of the institution, the student and a witness or HR representative.
The meeting will be followed by an email to the student, confirming the discussion and follow-up items or resolutions reached.
The complaint will be documented, along with any email correspondence. A decision will be reached within 25 days of the meeting and communicated to all parties involved.

If the College is unable to provide a solution, the student can submit a complaint to Alberta Advanced Education's Private Career Colleges and Compliance Branch.

Before submitting a complaint to Alberta Advanced Education's Private Career Colleges and Compliance Branch, please ensure that that you:

have previously submitted this compliant to the college and have attempted to reach an appropriate resolution
are submitting the complaint within 6 months of the last day that you attended the program
have a copy of the College’s decision relating to the complaint in writing
have a copy of student enrolment contract

If you have any questions about the student complaint process, please contact New West College’s Student Support mailbox.